Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible. When possible, please provide log files (see Attachment(s) below) generated by the Eemaan application and the Genesys products which is affected and provide details of where in the log file the issue can be seen. If you have Attachments, please put these in a Zip file and upload them to our Downloads Website (https://downloads.eemaan.com)

Did you upload any Attachments to our Downloads Website (https://downloads.eemaan.com)?

Is this a QUESTION, or a PROBLEM with an Eemaan product or service?

Please select an appropriate priority level for this ticker. CRITICAL = Significant loss of service for which no satisfactory workaround is available. HIGH = Loss of service with limited impact, such that the customer can continue but with some loss of business efficiency. MODERATE = Loss of service with limited impact, such that the customer can continue. No loss of business efficiency. LOW = No loss of service only having a cosmetic effect.

Which Eemaan software products does this relate to?

The version number of the Eemaan Product to which this ticket relates. This should be in the format 8.5.123.123

Please provide the version number of your Genesys Configuration Server (or CS-Proxy) to which the Eemaan product connects.

Please provide the version number of your Genesys Message Server connect to Genesys Config Server.

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